How can the members of Medicover communicate their reflections and expectations concerning the Health Care Centre and its services?
On one hand, you can tell your observations personally to your predetermined relationship manager, who will help you within his/her competence without delay. We are pleased to hear all your reflections, whether positive or negative, because both of them help us in providing our services according to your expectations.
On the other hand, you can find a short Client Satisfaction Questionnaire at Medicover Health Care Centre. By filling it in, you can give us feedback and hence help by knowing what we do right and what should possibly be changed.
Our ultimate goal is to get acquainted with your opinion and expectorations. For that very reason, we shall occasionally call you for claim surveys and satisfaction reviews. In case you wish to lodge a complaint, our competent colleague is personally at your service as far as possible. In case of his/her incapacitation, you can make a complaint by filling in the applicable form. (You can ask for this form from the receptionist or, in case of local service providers, from your Medicover’s relationship manager.)
The colleagues of our Client Relations Department are always at your service to answer to your questions and to listen to your suggestions and observations.
We handle our Clients’ observations with great attention and we are proud that in all cases we investigate and, if needed, answer to the reflections. In case you have any remarks or problems, please share them with your Medicover’s Business Developer or with the Customer Service Department. We guarantee that our competent colleagues will investigate your complaint and, in justified cases, we shall give you an answer within 5 days upon the receipt of the form with your claim.
If you would like to fill out our Client Satisfaction Questionnaire, please click here.